ONLINE STORE FAQ'S

Who can shop with Salon Hair Care?

Salon Hair Care is trade only. This means you must be a qualified hairdresser or beautician to shop with us. If you sign up for an account online with Salon Hair Care you will be asked to supply a copy of your hairdressing/beauty certificate BEFORE your account is approved. If you already have an account/VIP card with Salon Hair Care you will not have to supply your certificate as you have already pre-qualified as trade.

How do I register for an online account?

Simply click ‘Register’ under the login box at the top of your screen to set up a secure account.

I want to change my contact details; how do I do this?

Log into your account and click on ‘My Account’ at the top of your screen. Select ‘View or change my account information’ or ‘View or change entries in my address book’.

Are my details secure?

Yes. At Salon Hair Care we take your privacy seriously. For more information please see our Privacy Policy.

I live near a store; can I order online and pick up my order in store?

Unfortunately, we do not offer in store collection via our online ordering process at this stage. If you would like to pick up an order, please contact your local cash & carry to place your order. Contact information can be found at the bottom of your screen.

Do you deliver overseas?

At this point in time we do not deliver overseas.

Can I change or cancel my order?

Changes or cancellations to your order for delivery can be made by contacting Salon Hair Care Head Office on (08) 8268 8855. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.

What happens if an item I order is out of stock?

If you order an item through Salon Hair Care online and it is out of stock or discontinued, a member of our customer service team will contact you to offer an alternative item or notify you when the item will be back in stock.

How long does it take to process my order?

Orders placed during business hours (Salon Hair Care Warehouse hours are 8.30am - 4.30pm Monday - Friday ACST) are typically processed and shipped within 24 - 48 business hours. Orders placed outside of business hours will be processed on the next business day.